Custom Orders

Every piece is custom-made. Once your quote is approved, design development begins.

Design revisions are collaborative and flexible. Most projects take a few rounds to refine. Minor adjustments are included as part of the process. Significant changes to the original direction, or repeated full redesigns, may incur additional fees.

Production begins only once the final design is approved.

Returns and Refunds

Because each piece is crafted to order, all sales are final. No refunds or returns are accepted once production has begun.

Resizing

One complimentary resize is offered within three months of pickup or delivery when the design allows.
Additional resizing may be subject to fees.

Warranty and Repairs

West of Fourth provides a one year craftsmanship warranty. This covers structural craftsmanship concerns that may appear early in the life of a piece. Accent stones lost due to a craftsmanship issue within this period will be replaced.

Normal wear, impact, misuse, or loss are not covered. Complimentary inspections are available by request.

Heirloom Stones

Heirloom stones may be incorporated into custom designs. While every precaution is taken, West of Fourth cannot be responsible for pre-existing flaws, damage, or breakage in client-supplied stones.

Shipping and Pickup

Pieces may be shipped securely or arranged for local pickup. Once shipped, liability transfers to the client.

Payments and Quotes

All projects receive a detailed quote before design begins. A deposit, typically fifty percent, is required to start production. The balance is due upon completion. Sales tax applies.

Rush orders or changes made after production begins may incur additional costs.

Insurance

Clients are encouraged to insure their jewellery through their homeowner, renter, or jewellery-specific policy. Please ask us for our recommendations.