Policies

Effective September 11, 2026

These policies apply to all projects undertaken by West of Fourth. They may be updated from time to time. The version in effect on the date of your quote governs your project.

Quotes and Pricing

All projects receive a detailed quote before design begins.

Quotes are valid for 30 days from the date of issue. Pricing on metals and stones is subject to change with market conditions.

Sales tax applies to all projects.

Rush orders, or significant changes requested after production has begun, may incur additional costs.

Payments

A non-refundable deposit, typically fifty percent, is required to begin design and production.

The remaining balance is due in full upon completion, prior to pickup or shipping. Pieces are not released until payment has cleared.

Custom Orders

Every piece is custom-made to order. Once your quote is approved and a deposit received, design development begins.

Design revisions are collaborative and flexible, and revisions are included as part of the process. Excessive rendering rounds, or significant changes to the original design direction after substantial development, may incur additional design fees. Any such fees will be discussed with you in advance.

Production begins only once the final design is approved.

Turnaround

Timelines provided are estimates. Completion depends on suppliers and outside trades, and dates may shift. We will keep you informed of any significant change to your expected completion date.

Returns and Refunds

Because each piece is crafted to order, all sales are final. No refunds or returns are accepted once production has begun.

Resizing

One complimentary resize is offered within three months of pickup or delivery, where the design allows. Additional resizing may be subject to fees.

Warranty and Repairs

West of Fourth provides a one year craftsmanship warranty covering structural workmanship concerns arising under normal wear.

Accent stones lost as a result of a verified craftsmanship defect within the warranty period will be replaced. Stones lost through impact, wear, or damage are not covered.

Normal wear, impact damage, misuse, loss, or accidental damage are not covered under warranty.

Complimentary inspections are available by request, and we recommend having your piece checked periodically.

Heirloom and Client-Supplied Stones

Heirloom diamonds and gemstones may be incorporated into custom designs.

While every precaution is taken during handling and setting, client-supplied stones are worked on at the client's own risk. West of Fourth cannot be responsible for pre-existing flaws, structural weaknesses, inclusions, or breakage in heirloom or third-party stones.

Where a stone is assessed as fragile or high-risk, we will advise you before proceeding.

Shipping and Pickup

Pieces may be shipped securely or arranged for local pickup. Once a piece has been shipped, liability transfers to the client.

Insurance

Clients are encouraged to insure their jewellery through a homeowner, renter, or jewellery-specific policy. We are happy to provide recommendations on request.

Photography

We photograph finished work for portfolio and marketing use.

For engagement rings and pieces intended as gifts, images are never published before the piece has been presented. If you would prefer your piece not be shared publicly, simply let us know.

West of Fourth · 909 17th Ave SW, Suite 400, Calgary, AB T2T 0A4 · design@westoffourth.com